Cuba is a client server software solution for connecting your telephone system with your software application.
The Cuba client is a software agent running on each users workstation and ‘plugs in’ to your organisations applications. Supported applications currently include BMC Systems / Remedy AR System, Itel Office and Microsoft Outlook. A general purpose web application version of Cuba is in the Pipeline.
As far as we are aware, Cuba for Remedy is a first and is unique as the only CTI product with full integration with this application.
Cuba supports most business grade telephone systems. Refer to our supported PBX list for full Details.
Functionality Summary
1. Screenpop Call ID, Caller ID (aka Caller Line Identification, CLI), Called ID (aka Dialled Number Identification Service, DNIS).
2. Screenpop / log Offering, Answered and Idle (disconnect) date-timestamps.
3. Screenpop Digits entered via an IVR, interactive voice response system.
4. Call Progress indication. Indicates status of call – eg number called busy, call hung up, etc.
5. Dial, Answer, Hangup, Hold, Park, Transfer, from your software application.
6. Pass screens feature. For example, agent A, realises that she cannot handle the call from customer on the phone so she transfers the call to Agent B who receives the same customer screen as viewed by Agent A.
